FGI - FinTech Global Incorporated

Responding to Complaints about Our Financial Products and Money-Lending Businesses

Complaint Handling and Dispute Resolution Measures concerning the Financial Products Business

FGI will strive to resolve complaints and disputes relating to its financial products business through the organization shown below. If you wish to use the services of this organization, please direct your comments to

Financial Instruments Mediation Assistance Center

1-1, Nihonbashi Kayaba-cho 2-chome, Chuo-ku, Tokyo 103-0025

Phone (toll-free in Japan): 
0120-64-5005

Hours: 9:00 a.m - 5:00 p.m., Monday to Friday
(except holidays and observed holidays, and December 31 - January 3)

Complaint Handling and Dispute Resolution Measures concerning the Money Lending Business

FGI will strive to resolve complaints and disputes relating to its money lending business through the organization shown below. This organization is a designated dispute resolution body established in accordance with the Money Lending Business Act. If you wish to use the services of this organization, please direct your comments to

Japan Financial Services Association

Money Lending Business Consultation and Dispute Resolution Center
 19-15 Takanawa 3-chome, Minato-ku, Tokyo 108-0074
Phone: 03-5739-3861
Hours: 9:00 a.m. - 5:30 p.m., Monday to Friday
(except holidays and year-end/new year holidays)

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